Seriously Health’s most important contract question is not simply what a month costs. It is which arrangement a patient is buying. The Virginia Beach practice advertises GLP-1 medication starting at $299 for a one-month supply, separately lists consultation charges, and promotes 2026 three-month GLP-1 memberships starting at $89 per month. Meanwhile, its terms say there are no subscriptions or automatic payments. Those statements might describe different options, but the consulted documentation does not explain how they fit together.
This review examines Seriously Health as a documented GLP-1 provider, with particular attention to enrollment, payment obligations, cancellation and responsibility for care. Public pages consulted October 19, 2026 describe a local practice offering in-person appointments and Virginia-only telehealth, rather than a nationwide mail-order service. There are useful specifics: a booking deposit, a cancellation deadline, published visit charges and a medication-return restriction. There are also consequential omissions, including the exact GLP-1 products, dispensing pharmacies and complete terms of the lowest advertised offer.
At a glance
- Service area
- Seriously Health, LLC identifies itself as a Virginia Beach medical practice providing in-person or telehealth services exclusively within Virginia for Virginia residents.Sources: [5]
- Published prices
- An initial visit is $150 and monthly follow-up is $100. GLP-1 medication starts at $299 for a one-month supply; the documentation does not establish a combined all-in price.
- Membership ambiguity
- A 2026 three-month GLP-1 membership starts at $89 per month, while the terms say there are no subscriptions or automatic payments. Complete promotional conditions are not documented.
- Appointment cancellation
- Bookings require a 50% deposit applied to the visit. Cancellation or rescheduling is free with more than 24 hours’ notice; cancellation or a no-show within 24 hours forfeits the deposit.Sources: [5]
- Leaving versus receiving a refund
- Patients may stop for personal or financial reasons at any time, but past visits are nonrefundable and prescription medications cannot be returned or refunded once ordered or delivered, even unopened.Sources: [5]
Start by identifying the agreement, not the headline price
The homepage’s three-month membership advertisement is the first issue to resolve before enrollment. It says 2026 GLP-1 memberships are available starting at $89 per month, but does not identify the medication, quantity, eligibility conditions or full amount payable. It also does not establish whether payment is collected monthly or upfront, whether the arrangement renews, or how cancellation affects any remaining balance. A three-month label alone does not establish either a supply quantity or a minimum financial commitment.
The general terms provide a different-sounding assurance: Seriously Health does not use subscriptions or automatic payments, and patients are never locked into a recurring plan. The GLP-1 page also says no membership is required, indicating that membership is not a universal condition of GLP-1 treatment. These statements should not be discarded, but neither should they be assumed to settle how the nonmembership option relates to the $89-per-month promotion or the separate $299 one-month supply offer. A separately priced package could coexist with a non-subscription practice. The missing piece is a written explanation identifying which terms govern the specific offer a patient selects.
Before paying, ask for the offer name, included services, medication description, payment schedule and exit conditions in one document. The practical distinction between monthly prices and billing commitments matters especially here: $89 per month is not enough information to establish what becomes payable at enrollment or after an early departure. Nothing in the consulted pages supports treating the promotion as equivalent to the separate $299 medication offer.
| Item | Published amount or condition | Clarification needed |
|---|---|---|
| Initial consultation | $150 | Whether any medication or testing is included |
| Monthly follow-up | $100 | How this charge interacts with medication and membership offers |
| GLP-1 medication | Starts at $299 for a one-month supply; price varies with dosage and treatment needs | Exact product, presentation, supplies, shipping and separate visit charges |
| 2026 three-month GLP-1 membership | Starts at $89 per month | Included product and services, collection schedule, renewal and cancellation terms |
| Booking deposit | 50% of the visit total, credited toward that visit | How cancellation credits or deposit returns are handled |
| Office blood draw | $25 drawing fee | Separate laboratory processing or other testing charges |
Separate the consultation bill from the medication bill
Seriously Health publishes $150 for the initial visit and $100 for monthly follow-up. Its descriptions associate the first appointment with establishing goals and meeting the provider, and follow-up with treatment review, prescription refills and progress tracking. The GLP-1 page separately advertises treatment starting at $299 for a one-month supply. It expressly says pricing can change with dosage, individual needs or a switch to another GLP-1 type; this is not a documented fixed-price promise.
The consulted pages do not clearly establish whether that medication price includes either consultation charge, injection supplies, shipping or other services. Rather than adding figures and presenting an unsupported total, request an itemized quote for the selected arrangement. Seriously Health also offers weekly in-office injections billed per visit for people who prefer that option before purchasing a full month. The relevant excerpt does not publish the per-visit injection price or explain its relationship to consultation billing.
Payment is self-pay: the practice says it does not accept insurance and accepts major credit and debit cards, cash and CareCredit. It specifically permits HSA/FSA payment for appointments, without establishing the same scope for every medication purchase. Its privacy policy allows documentation when a patient seeks insurer reimbursement, but that is not a coverage promise. A written GLP-1 quote should distinguish the practice’s charges from any uncertain insurer reimbursement or financing obligation.
The cancellation clock starts before treatment does
All bookings require a 50% deposit, credited toward the visit total, with the remaining balance due when service is provided. The terms allow cancellation or rescheduling without charge with more than 24 hours’ notice. Within 24 hours, cancellation or a no-show forfeits the deposit. The wording is more specific than a general “one-day cancellation” description: patients should preserve the actual appointment time and give notice earlier than the 24-hour boundary.
The documentation does not explain the mechanics or timing of returning a deposit after a timely cancellation, or whether a rescheduled appointment carries the existing deposit forward. Those are useful questions before booking, not reasons to assume an additional penalty. Keep the booking confirmation and cancellation acknowledgment. The central distinction in cancellation notice and order status is that canceling an appointment may not reverse a medication order already placed under a separate policy.
Seriously Health says patients can stop the program at any time for financial or personal reasons, but previous visits are nonrefundable. Prescription medications cannot be returned or refunded once ordered or delivered, even unopened; the practice attributes that restriction to medication-safety regulations. Ask when an order becomes final and who can authorize a hold before that point. Permission to leave the program does not, by itself, establish a refund for medication or resolve an unspecified membership balance.
Who provides care, and what enrollment actually buys
The terms identify Seriously Health, LLC as a Virginia-based medical practice in Virginia Beach. A website footer also describes it as a patient-management platform working with employed physicians and practitioners. Its listed clinical team includes Patrick Fortes, MD, presented as a board-certified physician, and Veronica Malone, Nisha Rathnayake and Gaida Celiz, each listed as a family nurse practitioner. These are provider-published descriptions, not independent verification of credentials, employment or licensure.
Online booking directs patients to Vagaro, which Seriously Health describes as its HIPAA-compliant electronic health record platform. Patients select an appointment date and provider, enter contact information and complete a medical-history form. At the initial visit, the clinician reviews goals and history and may order tests or medication. The resulting plan may include lifestyle recommendations and prescription treatment when appropriate. Payment expressly does not guarantee that a prescription will be written or dispensed.
Services are documented exclusively within Virginia, in person or by telehealth for Virginia residents. The office is at 130 Business Park Dr., Virginia Beach, VA 23462, near Town Center; the practice advertises free parking and walk-in access. That makes this a local care arrangement with a remote option, not documented nationwide availability. Ask which clinician handles the initial assessment, who handles later questions and whether the chosen appointment format can complete the planned evaluation.
Get the product and delivery responsibilities in writing
Seriously Health describes injectable GLP-1 treatment available through in-office walk-ins or shipment home for self-administration. For a first home shipment, its team promises guidance in person or by telephone. The page also advertises availability at the first clinic visit or two-day shipping. That shipping statement does not establish the time needed for clinical evaluation, prescription approval or processing before dispatch, nor does it guarantee arrival two days after a patient first makes contact.
The consulted documentation does not identify the offered GLP-1 active ingredients, brands, concentrations or compounded status. It also does not name the dispensing pharmacies. Seriously Health says it sources from U.S.-based, FDA-registered and cGMP-certified pharmacies and manufacturers; that remains a provider claim and does not establish FDA approval of the practice or a specific preparation. Ask for the exact prescription product, presentation, pharmacy, shipping charge and responsibility for lost, damaged or temperature-compromised shipments.
FDA approval concerns a specific product, not a clinic. Compounded preparations are not FDA approved or subject to FDA premarket review, although nonapproval alone does not establish clinical inequivalence. FDA recommends compounded drugs when an individual’s medical needs cannot be met by an approved drug, with a prescription and a state-licensed pharmacy. Its guidance also explicitly says not to use an injectable GLP-1 arriving warm or insufficiently refrigerated and to contact the provider or pharmacy. Clear provider and pharmacy responsibilities are therefore material purchase terms.
Follow-up, testing and returning after a break
The practice describes monthly follow-ups, either in person or through telehealth, to review progress, medication tolerance, tests and treatment adjustments. These are clinical responsibilities as well as paid appointments. The consulted pages do not define an included between-visit clinical messaging benefit or a guaranteed response time. For someone considering the membership advertisement, it is particularly important to establish whether these monthly consultations are included, separately billed or required on a schedule different from medication purchases.
Seriously Health states that patients using only GLP-1 medications do not require labs; that is its published practice policy, not individualized advice from this review. It accepts outside results no older than six months by email or patient-profile upload. An office blood draw carries a $25 drawing fee, which does not establish laboratory-processing costs. Virtual patients can receive an order for an outside laboratory, with Quest or LabCorp mentioned as examples.
Other offerings have different requirements. The practice says controlled substances and stimulants, including phentermine, diethylpropion and phendimetrazine, require an EKG and bloodwork no older than six months, with repeat testing available for a fee. Initiation requires an in-office visit; virtual refills are described for six consecutive follow-ups. Separately, after more than six months without a visit, the next appointment is classified as an initial consultation. Ask about the resulting visit charge before restarting care rather than assuming follow-up pricing continues.
Consent and privacy claims need their qualifications
For adults, the terms establish a straightforward enrollment condition: a patient must be at least 18 and a Virginia resident to consent to services. Families face a less settled documentary picture. The FAQ says the practice sees patients aged 12 and older with pediatric obesity and requires written consent from both the patient and a parent or legal guardian. It also says certain weight-loss medications are approved starting at age 12, while others may only be appropriate at 16 or 18, and that some treatments may be prescribed off-label without FDA approval for pediatric use. Families should clarify the proposed medication’s age-specific approval status as well as the applicable consent terms. The consulted pages do not explain how that pediatric pathway fits the adult-consent language in the terms.
That difference does not establish that pediatric care is unavailable or that consent cannot be arranged. It does mean a family should request the applicable pediatric consent documents and service terms before booking. For adults, the site’s description of common patients with a BMI above 25 also should not be read as automatic prescription eligibility. The practice describes assessment and reassessment, including possible maintenance review when BMI falls below 25, rather than an unconditional entitlement to medication.
Privacy marketing needs a similar distinction. The homepage calls direct-pay visits “100% private” and says they are hidden from MyChart or insurance-based data networks. Its privacy policy nevertheless permits sharing protected information to coordinate care with laboratories, pharmacies and specialists, and contemplates legally required disclosures. It also permits records requests, with reasonable copying fees potentially applicable. The documented arrangement is not a promise that no health information will ever leave the practice.
Support access and the remaining dispute terms
Seriously Health publishes support@seriouslyhealth.com for patients and 757-219-2020 for the front desk. It says office staff answer texts, emails and calls without call centers or AI chatbots. Published hours are Monday through Friday, 9 a.m. to 5:30 p.m., and Saturday, 9 a.m. to 2 p.m., with Sunday closure and a noon-to-1 p.m. lunch closure. These are useful contact routes, but they do not document continuous clinical monitoring or an after-hours response guarantee.
The terms expressly exclude emergency and urgent care. They also contain a binding-arbitration notice, a class-action waiver and a provision seeking to limit liability to the smaller of $100 or amounts paid during the preceding six months. These are descriptions of published conditions, not conclusions about their legal validity or enforceability. A patient concerned about dispute rights should read the complete agreement rather than rely only on the homepage’s service promises.
Before enrollment, the most useful unresolved questions are concrete: Which offer applies? What medication and pharmacy will fulfill it? What becomes nonrefundable, and when? Who can stop an order or address a damaged shipment? Obtain answers through the published patient-contact channels and retain them with the booking terms. The practice supplies enough detail to begin that conversation, but not enough to reconstruct a complete membership agreement or all-in GLP-1 purchase from public prices alone.
Questions & answers
Is Seriously Health’s $89 membership the same as its $299 medication offer?
The consulted pages do not establish that. The $89-per-month advertisement describes a 2026 three-month GLP-1 membership without complete product, payment or cancellation conditions. The GLP-1 page separately lists medication starting at $299 for a one-month supply, varying with treatment needs. Ask for the agreement governing each option before comparing them.
Can I cancel an appointment without losing my deposit?
The published terms allow free cancellation or rescheduling with more than 24 hours’ notice. Cancellation or a no-show within 24 hours forfeits the 50% deposit. They do not explain deposit-return timing or all rescheduling mechanics. Ask for acknowledgment of your notice and confirmation of how any deposit will be handled.
Can I leave the program and return unused medication?
You may stop for financial or personal reasons at any time, according to the terms, but prior visits are nonrefundable. The practice also excludes prescription-medication returns or refunds once medication is ordered or delivered, even unopened. Stopping future care therefore does not automatically unwind an existing purchase or establish a refund.
Will Seriously Health bill my insurance?
The practice says it does not accept insurance as payment. It accepts major cards, cash and CareCredit, and permits HSA/FSA payment for appointments. Its privacy policy contemplates providing documentation when patients request insurer reimbursement, but does not promise coverage. Confirm reimbursement with your plan separately from arranging payment to the practice.
Can I use its telehealth service outside Virginia?
The terms document services exclusively within Virginia, with in-person or telehealth care for Virginia residents. They do not document nationwide access. If you expect to travel or move, ask the practice how that affects appointments and prescription continuity before purchasing medication or entering a package; the public pages do not resolve those circumstances.
Does paying for an appointment guarantee GLP-1 medication?
No. Seriously Health explicitly says payment does not guarantee a prescription will be written or dispensed. The initial appointment involves goals, medical history and a personalized plan, with prescriptions when appropriate. Before paying, ask what the visit covers if medication is not prescribed and how that interacts with any medication payment or promotional enrollment.
Our assessment
Seriously Health documents several useful boundaries: Virginia-only service, separately published visit prices, a 50% booking deposit, a more-than-24-hour cancellation rule and explicit limits on refunds. Its local office, named clinical team and patient contact channels also make the service process more tangible than an unexplained checkout offer. The principal contract weakness is the unresolved relationship between its three-month membership promotion, monthly medication price and no-subscription terms. Product identity, pharmacy responsibility and delivery remedies also remain insufficiently documented. Before enrolling, obtain an itemized offer and the applicable membership, cancellation and medication-order conditions in writing. That would make the financial decision clearer; it would not verify clinical outcomes or guarantee a prescription.
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Sources & documentation
Public materials consulted October 19, 2026. Provider statements are attributed claims, not independently verified clinical outcomes. Terms can change; obtain a current written quote.