With Noom Med, the most important contract milestone may not be the delivery of medication. Its refund policy says a written prescription can close the refund window for Noom Med, while a completed clinical visit can do the same for its branded-medication telehealth program. Those events are different from receiving a shipment, deciding whether the service fits or reaching the next renewal. Understanding their sequence matters as much as understanding the introductory price.
Noom’s public documentation, consulted October 19, 2026, describes a substantial digital weight-management business: behavior-change tools, medication-inclusive programs, oral metformin and telehealth for branded prescriptions paid for separately. But it does not present one consistently applicable price or one fully specified service pathway. This review examines who owes which services, what renews, when cancellation must happen and what remains unresolved. Some pages could not be reloaded during the final check; documented copies collected earlier that day inform this review, and current terms need confirmation with Noom.
At a glance
- Separate clinical responsibility
- Noom says it is not a healthcare provider; independent clinical partners provide medical and pharmacy decisions, advice and services.Sources: [5]
- Medication-inclusive price example
- The pricing page lists GLP-1Rx at $129 to start, then $249 per month after the first four-week supply, billed quarterly. Other consulted pages display different offers.
- Branded medication costs extra
- Telehealth for Branded Med is listed at $39 to start, then $129 per month after month one, billed quarterly, excluding medication.Sources: [9]
- Cancellation deadline
- The terms require cancellation before 11:59 p.m. Eastern time on the day before the next recurring billing date to avoid the next charge.Sources: [5]
- Refund cutoffs
- The refund policy generally closes Noom Med refunds once a prescription is written; branded-medication telehealth requests must be within seven days of the first charge and before a clinical visit.Sources: [8]
Start with the refund-triggering event
Noom’s refund policy distinguishes programs rather than offering one universal satisfaction guarantee. For Noom Med, refunds may be available unless a prescription has already been written; afterward, the policy says refunds are no longer possible. For Telehealth for Branded Meds, a request must fall within seven days of the first charge and before a clinical visit occurs. Even within those boundaries, the wording is “may be available,” not an unconditional promise of reimbursement.
That distinction makes the timing of enrollment consequential. A person could still be waiting for medication when the prescription-based cutoff has already occurred. Someone enrolling for branded-medication care could lose refund eligibility after the clinical visit without having purchased the drug. Neither policy should be read as a promise that an unsuccessful insurance search, an unwanted prescription option or a later delivery problem automatically produces a refund.
The terms also describe a three-business-day rescission provision for California residents, so the support policy is not the complete account of every possible exception. Before paying, identify the exact program name, the applicable policy and the event that ends refund eligibility. Our guide to refund boundaries and exclusions explains why cancellation rights and money-back rights need separate attention. Noom’s documentation does not establish a universal medication-arrival-based refund window.
Match the advertised price to the actual subscription
Noom’s pricing page offers several distinct products, not interchangeable versions of a single subscription. The table captures five advertised entry and ongoing rates. The medication-inclusive GLP-1 program names do not, in the consulted documentation, establish each product’s exact molecule, formulation, route or presentation. A plan label therefore is not enough to identify what will be prescribed or dispensed. Those details belong in the enrollment disclosures alongside the price.
The ongoing monthly figures in these listings are billed quarterly. Separately, an April 2025 Noom Med article says plans are billed upfront for three months after the introductory month. That older statement supports asking about upfront collection, but it does not settle every current offer’s checkout terms. A four-week initial medication supply is also not a calendar month, and a subscription term does not by itself establish medication quantity or a minimum clinical treatment duration.
Another option, Proactive Health GLP-1Rx, is advertised at $149 every four weeks, with a first term of 15 weeks and renewals of 16 weeks. Noom lists clinical care, medication, the digital program and home testing of 17 biomarkers as included, with no insurance required. The differing price interval and term lengths deserve a specific payment schedule before authorization. See how billing intervals differ from commitments for the distinction to preserve.
| Program | Starting charge | Ongoing advertised charge and condition |
|---|---|---|
| Microdose GLP-1Rx | $79 to get started | $179/month after the first four-week supply; billed quarterly |
| GLP-1Rx | $129 to get started | $249/month after the first four-week supply; billed quarterly |
| GLP-1Rx Plus | $149 to get started | $299/month after the first four-week supply; billed quarterly |
| Weight Loss Pill (Metformin), oral; not FDA-approved for weight loss (off-label use) | $69 to get started | $99/month after the first four-week supply; billed quarterly |
| Telehealth for Branded Med | $39 to get started | $129/month after month one; billed quarterly; medication excluded |
Conflicting offers make a written checkout record essential
The homepage does not simply repeat the pricing table. One offer describes an initial three-week subscription and four weeks of medication starting at $149 plus tax, followed by $349 per month plus tax for a 12-week subscription. Another starts at $79 plus tax and continues at $199 per month plus tax for 12 weeks. Both restrict the new pricing to new accounts, effective March 31, 2026. These conditions should travel with the quoted prices.
The $79 homepage offer differs from the pricing page’s $179 ongoing Microdose rate. The homepage’s $349 offer also differs from the $299 Plus listing, although the documentation does not establish that those are identical packages. Meanwhile, the Wegovy page displays both $39 initially followed by $129 monthly and $69 initially followed by $99 monthly for ongoing care. Both exclude medication, without explaining in that block which rate applies to whom.
An insurance-checking page adds another promotion: a first-month discount of $90 or more depending on program selection, with a starting subscription price of $39 that excludes medication. Its insurance check is informational and does not initiate treatment or issue prescriptions. The practical response is not to select the cheapest number across pages, but to retain the offer, checkout disclosures and renewal schedule that apply to the account. Final taxes and any delivery charges remain unresolved here.
Noom sells access, while independent partners make clinical decisions
The terms identify Noom, Inc. as the company offering the platform services. They also expressly say Noom is not a healthcare provider and does not itself enter a patient-clinician relationship. Medical and pharmacy decisions, advice and services belong to independent clinical partners accessed through the platform. This is a material allocation of responsibility: a subscription purchase is not the same transaction as a clinician’s decision to prescribe a particular medication.
Noom describes enrollment as a short online assessment, an eligibility and plan review, and connection with a licensed clinician. It says pricing, subscription costs and next steps appear before commitment. Its Wegovy pathway additionally describes metabolic laboratory testing before an online clinical evaluation, with prescribing only if clinically appropriate. The consulted documentation does not establish which tests are mandatory or included for every program, or a guaranteed timetable for completing the evaluation.
The homepage names Ozempic, Wegovy and Zepbound as possible prescriptions subject to clinical evaluation. A broader Noom Med article also lists Rybelsus, Mounjaro, Saxenda, Victoza, Trulicity, Contrave, metformin, topiramate and Bydureon. A list of possibilities is not a promise of access to every listed medicine. Ask who handles clinical consent, prescription questions and billing disputes separately; our map of platform, clinician and pharmacy responsibilities offers a useful framework.
Eligibility and insurance are separate gates
Noom says eligibility varies by program and can depend on BMI, medical history and state of residence, with a check before enrollment. Its homepage excludes people under 18, people who are pregnant, people with an eating disorder and people who are underweight, defined there as BMI below 18.5. An April 2025 article lists BMI of at least 30, or at least 27 with a weight-related condition, but that older description does not establish every current program’s requirements.
Geography also needs an account-specific answer. The pricing page says the programs are not available in all 50 states without providing a complete current matrix. The older article says nationwide except Alabama and Virginia. That is more specific, but not enough to confirm 2026 availability for each medication and program. Noom’s descriptions of licensed clinicians are provider statements; this review did not independently verify credentials or state authorization.
For branded medications, Noom says the drug is paid separately through insurance if approved or through cash payment; its pricing page says insurance does not cover the Noom program itself. The terms separately contemplate employer or private-plan arrangements in which clinical partners may submit claims and members may owe copays or deductibles. Noom also says it is not a participating provider or vendor in government healthcare programs, including Medicare and Medicaid. Possible FSA/HSA reimbursement varies by program, plan and provider rather than being guaranteed.
Pharmacy choice and shipping come with qualifications
Noom’s terms say most prescriptions can be dispensed at a pharmacy of the patient’s choice, but they preserve important exceptions. Some compounded prescriptions can only be dispensed by platform pharmacy partners because they are not generally available locally. Certain generic-medication programs require a preferred pharmacy to obtain that program and its pricing. The consulted documentation does not identify the dispensing pharmacy for each offering or provide the corresponding addresses and independently verified licenses.
The homepage advertises medication shipped to the door in seven days. That statement does not establish a universal guaranteed arrival date or define when the clock starts. Noom also says not all medicines qualify for home delivery and availability depends on insurance or cash-pay status. Its branded-medication plan describes pickup or pharmacy delivery. Before paying, clarify the pharmacy channel, dispatch expectations, tracking and responsibility for delayed, missing or damaged packages.
Noom says GLP-1Rx medications come from USP-compliant, state-regulated pharmacies and have not been reviewed by FDA for safety, efficacy or quality; those pharmacy claims were not independently verified here. FDA says compounded preparations are not FDA approved and recommends them when an individual’s needs cannot be met by an approved drug. Nonapproval alone does not establish clinical inequivalence. FDA explicitly advises not using injectable GLP-1 medication that arrives warm or insufficiently refrigerated, and contacting the provider or dispensing pharmacy.
Included support is broader than a prescription, but roles differ
Noom Weight is the non-medication behavior-change subscription, and Noom says it is included with all medication plans. Listed tools include food and macro tracking, progress tracking, body scans, coaching and personalized lessons. The homepage also describes GLP-1 Companion with Muscle Defense, including protein tracking, high-protein recipes and on-demand workouts. These are documented program components, not independently established guarantees of muscle preservation or individual weight-loss results.
A Noom Med article advertises unlimited one-to-one telehealth visits and chat messaging with clinicians specially trained in weight management. It describes a dedicated Care Team helping with insurance where applicable, fulfillment, refills and possible side effects. Those are useful stated responsibilities, but the consulted documentation does not establish a response-time guarantee, exact review frequency or a complete plan-by-plan support schedule. Confirm that the selected subscription includes the advertised support rather than assuming every program is operationally identical.
Coaching has a different contractual role. The terms say coaches cannot advise on diagnosis or treatment and that coaching interactions do not create a physician-patient relationship. Treatment questions therefore belong with the clinical team, not solely with a behavior-change coach. The agreement and related documents are in English; that does not establish which languages clinical care supports. Anyone needing another language should confirm both consultation access and consent-document arrangements before enrollment.
Build an exit plan around the billing date
Noom’s subscriptions automatically renew at the end of the disclosed billing period unless canceled according to the instructions. The terms require cancellation before 11:59 p.m. Eastern time on the day before the next recurring billing date. Account-based cancellation is available. The operative date is the subscription’s recurring billing date, not necessarily the next refill, shipment or clinical appointment. Record the date shown in the account rather than inferring it from a monthly advertised rate.
The terms do not ordinarily provide refunds or credits for partially used billing periods, although Noom reserves discretion to make exceptions. Cancellation therefore prevents a future renewal when completed on time; it does not automatically undo an existing charge. Documentation also needs to be read carefully about continued access: the cancellation page says access continues through the cycle, while the terms allow cancellation during a trial or promotion to take effect immediately.
Keep confirmation of the cancellation and separately ask what happens to pending prescriptions, pharmacy orders and clinical access. The consulted documentation does not resolve every order-status scenario or establish a universal replacement policy for delivery incidents. Our guide to renewal dates and cancellation notice explains the records worth retaining. A clear account exit should not be mistaken for an individualized plan for ending treatment; that discussion belongs with the treating clinician.
Questions & answers
Does the Noom subscription price include medication?
It depends on the program. Noom describes several GLP-1 plans and the oral metformin plan as including clinical care, medication and the digital program. Metformin is not FDA-approved for weight loss; its use for this purpose is off-label. Telehealth for Branded Med excludes medication: the drug is paid separately through approved insurance coverage or cash payment. Do not apply an included-medication claim from one plan to another.
Which Noom price should I expect at renewal?
The consulted pages do not establish one universally applicable rate. The pricing page, homepage and Wegovy page display different structures or amounts. Ask for the exact program name, introductory period, recurring charge, tax treatment, billing interval and amount collected at renewal. Save the account-specific checkout disclosure rather than relying on a different page’s lower number.
Can I get a refund before my medication arrives?
Arrival is not the stated refund cutoff. Noom Med’s policy says refunds are no longer possible after a prescription is written. Branded-medication telehealth requests must be within seven days of the first charge and before a clinical visit. Terms include a separate California rescission provision, so confirm applicable exceptions instead of assuming either automatic eligibility or an absolute prohibition.
Can I send every prescription to my usual pharmacy?
No. Although the terms allow pharmacy choice for most prescriptions, certain compounded prescriptions require a platform pharmacy partner. Some generic programs require a Noom-preferred pharmacy to access the program and its price. Confirm the dispensing channel before enrolling, particularly if local pickup, continuity with an existing pharmacy or delivery availability matters to you.
Is Noom Med available in my state?
Current availability needs a program-specific check. The pricing page says the programs are not available in all 50 states. An April 2025 article excludes Alabama and Virginia, but that older statement is not a current product-by-state directory. Noom says residence can affect eligibility and that an eligibility check occurs before enrollment.
Does canceling Noom automatically refund the unused quarter?
No. The terms ordinarily deny refunds or credits for partially used billing periods, while allowing discretionary exceptions. To avoid the next charge, cancel before 11:59 p.m. Eastern time on the day before the next recurring billing date. Keep confirmation and check whether cancellation affects promotional access immediately; refund eligibility is a separate question.
Our assessment
Noom documents a broad service offering: behavior-change tools, access to independent clinicians, several medication-inclusive programs and a separate route for branded prescriptions. Its stated ongoing clinical access and pharmacy-support functions are meaningful features to confirm for the selected plan. The contract weaknesses are primarily clarity and timing: competing public prices, incompletely specified products, pharmacy restrictions and refund cutoffs that can occur before delivery. A sensible enrollment decision requires a written account-specific price, renewal date, product description, dispensing channel and refund policy before payment. Noom’s documentation supports treating it as a platform connecting digital support with clinical care—not as a guarantee of a particular prescription, insurance approval, delivery date or clinical outcome. Cancellation can stop future billing when timely, but it should not be confused with reimbursement or a treatment-transition plan.
This opens the reviewed business’s website. The link is not a prescription or endorsement. Commercial relationships.
Sources & documentation
Public materials consulted October 19, 2026. Provider statements are attributed claims, not independently verified clinical outcomes. Terms can change; obtain a current written quote.
- FDA concerns with unapproved GLP-1 drugs used for weight loss ↗
- NIDDK: prescription medications for overweight and obesity ↗
- Noom / Noom Med — official website ↗
- Noom / Noom Med — med/wegovy ↗
- Noom / Noom Med — terms and conditions of use ↗
- Noom / Noom Med — insurance checker ↗
- Noom / Noom Med — blog/weight management/noom program/what is noom med and how much does it cost and what do you get ↗
- Noom / Noom Med — support/faqs/subscription and billing/2025/10/noom refund policy ↗
- Noom / Noom Med — med/pricing ↗