Healed’s most important contract detail is not its advertised first-month price. It is the distinction between canceling a membership, stopping a pharmacy order and qualifying for a refund. Those are separate events under its published policies. The program advertises compounded injectable semaglutide and tirzepatide with clinical care, coaching and shipping, but a cancellation request does not automatically undo a completed charge or stop medication already released for fulfillment. For someone comparing subscriptions, that distinction can matter as much as the renewal amount.
This review examines Healed’s public documentation consulted October 19, 2026, with particular attention to enrollment, recurring charges, service responsibilities and exit conditions. The documents identify several businesses behind the Healed brand rather than one organization delivering every service. They also contain differences between broad marketing promises and more conditional policy language. The practical question is whether the written arrangement clearly explains what you are buying, who must deliver it and what happens when treatment or membership ends—not whether a low introductory price makes the program right for an individual.
At a glance
- Introductory and renewal prices
- Compounded injectable semaglutide is advertised at $149 for the first month with SEMA40, then $249/month; compounded injectable tirzepatide is $199 with TIRZ40, then $339/month.Sources: [6]
- Cancellation deadline
- Request cancellation at least 72 hours before the next billing date to avoid the next renewal charge. The site advertises no cancellation fee or minimum term.
- Refund boundaries
- A full refund is promised when cancellation occurs through support within the first 72 hours of a subscription term and no Subscription Services have been received; medical disqualification has a separate refund provision.Sources: [4]
- Who operates the service
- Sigma Health operates the Healed brand and nonclinical services. OpenLoop operates the patient platform and processes payments; a separately identified professional entity provides medical care.
- Geographic limitation
- Although the terms describe services across all 50 states and Washington, D.C., compounded GLP-1 treatment is expressly unavailable in Louisiana.Sources: [2]
The exit terms are worth reading first
Healed advertises a $0 cancellation fee, no retention call and no minimum term, with access continuing until the paid period ends. Those are useful commitments, but they do not make cancellation immediate in every financial sense. Its policy requires the request at least 72 hours before the next billing date. A later request may allow the next charge to occur, with cancellation taking effect for the following billing cycle. “No minimum term” therefore should not be read as permission to wait until renewal day.
Cancellation can be requested through a prefilled email link, by writing to support@store.healed.care or through chat in the patient portal. OpenLoop handles these requests behind Healed-branded channels, and the policy says every cancellation is confirmed by email. Keep the request and confirmation alongside the next billing date. Our guide to cancellation notice and order status explains why evidence of timing matters separately from whether a medication order has already moved forward.
The policy also distinguishes ending future membership from reversing past transactions. Cancellation does not automatically reverse a completed charge, cancel an existing prescription or medication order, or stop a shipment released for fulfillment. Access may continue through the current paid cycle. Before requesting cancellation, ask support to identify both the membership’s effective end date and the status of any pending medication order; a confirmation of one does not necessarily answer the other.
| Event | Published consequence | What to confirm |
|---|---|---|
| Cancellation at least 72 hours before renewal | Avoids the next renewal charge | Receipt and effective end date |
| Cancellation closer to renewal | Next charge may occur; cancellation applies to the following cycle | Whether another charge will be collected |
| Cancellation within the first 72 hours of a term, with no services received | Full refund through patient support | Whether any Subscription Services have already occurred |
| Medical disqualification by the treating professional | No prescription, cancellation and full refund of the applicable service charge | Which charge is covered |
| Medication already ordered or released for fulfillment | Cancellation does not automatically stop the order or shipment | Pharmacy and shipment status |
The refund promise changes depending on where you read
The intake-start page says, “Full refund if you’re not prescribed.” The main refund policy provides a more specific promise: when a licensed treating professional disqualifies someone for a medical reason, no prescription will be issued, the subscription will be canceled and the applicable Subscription Service charge will be refunded in full. These statements overlap, but they are not identical. The broader intake wording does not explain every possible reason a prescription might not be issued.
There is another inconsistency within the policy itself. Its FAQ says that if a healthcare provider determines someone is no longer eligible, the subscription will be canceled and a refund “may be issued.” That is less definite than the main medical-disqualification provision. Separately, the early-cancellation guarantee requires both a request through support within the first 72 hours of a subscription term and no services received. Do not assume that the absence of a medication shipment means no service has occurred.
For monthly or every-four-week billing, the policy generally excludes refunds for the cancellation period and earlier periods, apart from stated exceptions or legal requirements. If two or more periods are prepaid, it promises refunds for future periods whose medication has not shipped. This does not establish that prepayment is required or currently offered. Approved refunds use OpenLoop’s payment process, and bank timing can vary. These refund boundaries are worth resolving in writing before relying on the broad intake promise.
What the first payment buys—and what renews
Healed lists two compounded weekly injectable options, subject to clinical assessment and a prescription. Semaglutide is advertised at $149 for the first month using SEMA40, compared with a displayed $249 regular price, followed by $249 per month. Tirzepatide is advertised at $199 for the first month using TIRZ40, compared with $339, followed by $339 per month. These are different offers: the semaglutide entry price does not describe the tirzepatide plan.
Both promotions carry a “40% off” label, but that percentage does not match the displayed dollar reductions exactly, particularly for tirzepatide. Confirm the actual charge rather than relying on the percentage. The policy says promotions affect only the identified period unless otherwise stated and should specify eligibility, duration, enrollment charge, regular renewal amount and frequency, and redemption limits. The transactional checkout was not examined, so its final promotional conditions and any particular prepayment option remain unconfirmed.
Membership renews automatically at the amount and frequency shown at checkout, with OpenLoop processing patient payments. Although the advertised plans use monthly pricing, the policy also discusses every-four-week billing; four weeks is not a calendar month. Neither that general policy language nor a package duration establishes the quantity supplied or a longer minimum commitment. Save the checkout terms showing your actual interval, first renewal date and charge. Our explanation of billing commitments covers why those details should be recorded separately.
The bundle is broad, but the policy is less categorical
The homepage says the monthly price includes medication, clinician visits, a coach, treatment adjustments and shipping, with no add-on fees. It also advertises treatment labs and one-to-one coaching as included. The process-start page adds a specific coaching cadence: one individual call every two weeks. These are meaningful components of the advertised purchase, not merely a medication discount. Ask for confirmation that the selected plan includes each component and how to arrange the calls and any required laboratory work.
The subscription policy describes the bundle more conditionally, saying it “may include” live consultations, electronic submissions and reviews, pharmacy-fulfilled medication services, laboratory services and other healthcare services, along with 24/7 patient support. That wording is less definite than the homepage’s list. The consulted documentation does not specify laboratory panels or settle every possible cost of additional testing or outside referrals. The sensible clarification is which services are included in this purchase and which, if any, would require separate arrangements.
Healed says it does not take insurance, and its terms describe the launch program as cash-pay. Neither Sigma nor OpenLoop submits health-plan claims unless the live checkout expressly says otherwise. The site presents medication and clinician visits as potentially HSA/FSA eligible, while directing customers to confirm eligibility with their plan administrator for the particular expense. That is not a guarantee of reimbursement or a tax conclusion. If payment fails, nonclinical services or fulfillment may pause after reasonable notice, subject to clinical-continuity duties.
One brand, several responsible organizations
The terms identify Healed as a consumer brand operated by Sigma Health, Inc., which handles the website and nonclinical membership functions such as education, navigation and customer support. Sigma says it is not a medical practice and does not prescribe, compound, dispense or ship medication. Clinical decisions belong to the treating professional. That division matters when a customer wants a treatment decision reconsidered: brand support is not the prescriber and cannot substitute its judgment for the treating clinician’s.
OpenLoop Health, Inc. operates the Healed-branded patient platform and supports registration, intake, scheduling, billing, portal access, communications and coordination. Medical services come through the professional entity identified inside that platform. Independent pharmacies, laboratories and fulfillment providers remain responsible for their own work. The consulted public documentation does not establish which professional entity or pharmacy will serve a particular person. A map of provider responsibilities can help separate questions for billing support, the clinician and the dispensing pharmacy.
The homepage also distinguishes educational adviser Mariusz Borkowski from treating professionals, stating that his medical degree and medical license are Polish and that he is not licensed in the United States. His presence should not be treated as evidence that he provides US medical care. More broadly, descriptions of licensed clinicians and pharmacy partners are provider statements, not independent licensing verification. Obtain the treating professional’s identity and the professional entity’s documents inside the patient platform before assuming who is responsible for your care.
Enrollment, review and ongoing access are separate promises
The terms require participants to be at least 18, have legal capacity, provide accurate current information and be physically located where the requested service is lawfully available when care occurs. Although Healed describes services in all 50 states and Washington, D.C., it expressly excludes compounded GLP-1 treatment in Louisiana and warns that not every service is available everywhere. A state appearing in an intake selector is therefore not enough to establish access to this particular treatment.
A treating professional may require more information, laboratory testing, a phone or video consultation, an in-person examination or referral elsewhere. Paying, completing an assessment or contacting support does not guarantee a prescription. Healed advertises clinician review within 48 hours and, if prescribed, dispatch of the first medication within five to seven business days. That is a shipping promise, not an arrival deadline, and the two stages should not be collapsed into a guaranteed date for starting treatment.
Support hours also need careful separation. Healed advertises patient support around the clock, while clinician availability is seven days a week from 7 a.m. to 7 p.m. CST. The site says coaching continues after a goal is reached and clinician dose reviews move to a quarterly cadence once treatment has settled. These describe the advertised service model, not verified response times or guaranteed appointments. The public documents do not confirm Spanish-language clinical care, coaching or support.
Pharmacy fulfillment has its own limits
Healed’s terms list Red Rock Compounding Pharmacy, Health Warehouse, Precision Medicine and Triad Rx as partners through OpenLoop’s network, which may change. The actual participating entity can depend on location, the clinical order, availability and applicable law. Listing a partner does not establish that it will dispense a particular customer’s prescription, nor that every named business compounds the offered medication. Ask which pharmacy will fulfill the order and where to direct product-specific questions before treating the network list as an assignment.
The refund policy says prescription medication generally cannot be returned for refund or reuse once ordered for a patient. Customers should inspect deliveries promptly and immediately report damage, incorrect items, missing items or delays. The pharmacy may replace damaged items after receiving evidence and will replace an incorrect item. OpenLoop coordinates other shipment problems with the pharmacy, fulfillment provider or carrier, but the policy does not offer a universal replacement or refund promise for every delivery issue.
The documentation does not establish a guaranteed arrival date, carrier or detailed cold-chain arrangements for every destination. Separately, FDA advises not using an injectable GLP-1 drug that arrives warm or with insufficient refrigeration and contacting the provider or dispensing pharmacy. FDA also recommends compounded drugs when an individual’s medical needs cannot be met by an approved drug, with a prescription and state-licensed pharmacy. Compounded preparations are not FDA approved; that status alone does not establish clinical inequivalence or prove anything about Healed’s outcomes.
Read the platform documents before completing the purchase
Healed’s website privacy notice is not the clinical provider’s HIPAA Notice of Privacy Practices. The OpenLoop-operated platform presents the terms, telehealth consent and privacy notice applying to clinical care and medical records. Those documents were not available in full for this review, so the public website alone cannot settle all clinical enrollment obligations. Treat entry into the patient platform as another document-review point, not merely a continuation of the marketing page.
The health-data notice says Stape, Google and Meta may receive limited device, advertising-attribution and public-site interaction information, including the plan clicked and its list price. It also says those tools are not permitted in OpenLoop intake, checkout, payment, portal or clinical areas, and that Sigma does not send them intake answers, clinical information or medication decisions. These are the company’s stated boundaries, not an independent technical audit. They distinguish browsing the public site from using the clinical platform.
Before paying, preserve the price, promotional code, renewal interval, cancellation deadline and refund language displayed for the selected offer. Ask support to reconcile the no-prescription refund promise with the medical-disqualification provision and clarify included labs or outside evaluations. Then identify the treating entity and assigned pharmacy when disclosed. The public terms, refund policy and general privacy notice show an August 18, 2026 effective date; the health-data notice shows October 5, 2026. Consultation on October 19 does not mean every page was updated that day.
Questions & answers
Can I cancel Healed without making a phone call?
Yes. The policy allows a prefilled cancellation email, an email to support@store.healed.care or patient-portal chat, and the homepage advertises no retention call. Send the request at least 72 hours before the next billing date to avoid that renewal. Healed says it confirms cancellations by email, so retain the confirmation.
Does Healed guarantee a refund if I do not receive a prescription?
The intake page broadly promises a full refund if you are not prescribed. The policy specifically guarantees cancellation and a full refund of the applicable service charge for medical disqualification, while another FAQ uses conditional language about lost eligibility. Ask which provision applies to your situation rather than assuming every nonprescription outcome has identical terms.
What does Healed cost after the introductory month?
The advertised renewal prices are $249 per month for compounded injectable semaglutide and $339 per month for compounded injectable tirzepatide. The first-month prices are $149 with SEMA40 and $199 with TIRZ40, respectively. Automatic renewal follows the amount and frequency shown at checkout; the introductory promotion does not ordinarily change future charges.
Are coaching and laboratory tests included?
The homepage advertises coaching and treatment labs as included, and the process page specifies an individual coaching call every two weeks. However, the policy describes possible services more conditionally. Ask which laboratory panels are covered, how coaching is scheduled and whether additional testing or referrals create separate costs; the public documents do not fully answer those questions.
Can a Louisiana resident enroll for compounded GLP-1 treatment?
Healed’s terms expressly say compounded GLP-1 treatment is not currently available in Louisiana. The broader statement about services in all 50 states and Washington, D.C., does not override that exception. Eligibility also depends on physical location when care is provided and clinician assessment; payment or completing intake does not guarantee treatment.
Who handles a damaged or incorrect medication delivery?
Report the problem immediately through patient support so OpenLoop can coordinate with the pharmacy and fulfillment partners. The policy says the pharmacy may replace damage after receiving evidence and will replace an incorrect item. For an injectable arriving warm or insufficiently refrigerated, FDA advises not using it and contacting the provider or dispensing pharmacy.
Our assessment
Healed publishes several useful contract details: distinct introductory and renewal prices, named support channels, a definite cancellation deadline, no advertised minimum term and specific refund exceptions. Its documentation also makes clear that the brand, platform, treating entity and pharmacy have different responsibilities. Those disclosures help a prospective customer ask concrete questions instead of relying on a general promise of bundled care. The unresolved issues are meaningful, however: refund wording differs across pages, the policy is less categorical about inclusions than the homepage, and the actual checkout and full clinical documents were not examined. A reasonable next step is to obtain written confirmation of the selected offer, included services, refund circumstances and renewal date before paying. Contract transparency is useful, but it neither verifies service performance nor establishes clinical results for Healed’s compounded products.
This opens the reviewed business’s website. The link is not a prescription or endorsement. Commercial relationships.
Sources & documentation
Public materials consulted October 19, 2026. Provider statements are attributed claims, not independently verified clinical outcomes. Terms can change; obtain a current written quote.